Privacy Policy

To provide you with our high-quality window and door services, we may collect the following personal information:

• Contact Details: Your name, email address, phone number, and property address.
• Project Information: Details you provide about your project requirements when you request a quote or consultation.
• Communication Records: Any correspondence we have with you via email, phone, or our website’s contact forms.
• Website Usage Data: We may use cookies to collect non-identifiable information about how you interact with our website, such as pages visited and time spent on the site. This helps us improve our user experience. You can manage cookie preferences through your browser settings.

The personal information we collect is used exclusively for the following purposes:

• To Provide Our Services: To respond to your enquiries, provide accurate quotes, schedule consultations, and carry out the supply and installation of your windows and doors.
• To Communicate With You: To send you important updates about your project, follow up on enquiries, and provide customer support.
• For Internal Operations: To improve our services, for record-keeping, and for administrative purposes.

We will never sell, trade, or rent your personal information to third parties.

We take the security of your personal information very seriously. We implement a range of security measures to protect your data from unauthorised access, modification, or disclosure. Your information is stored in a secure environment, and we only retain it for as long as necessary to fulfil the purposes for which it was collected or as required by law.

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate. To do so, please contact us directly using the details below. We are committed to ensuring that your information is up-to-date and correct.

Our website may occasionally contain links to other sites. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies when you leave our website.

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Any updates will be posted on this page. We encourage you to review this policy periodically.

If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please do not hesitate to contact us.

The Door and Window Exchange
Phone: 1800 880 071
Email: admin@doorandwindowexchange.com.au

This policy is effective as of 18 September 2025.